Terms & Conditions

Welcome to TusarMall. By using our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Our Products

Tusarmall offers household, kitchen, lifestyle, and everyday-use products. We try our best to provide accurate product information, images, prices, and availability on our website.

Product colors, sizes, packaging, or appearance may vary slightly from the images shown on the website.

2. Product Prices

All product prices displayed on our website are in Bangladeshi Taka (BDT), unless stated otherwise.

Prices and product availability may change at any time without prior notice. Any applicable delivery charges will be shown or communicated during the ordering process.

3. Placing an Order

When you place an order, please provide accurate information, including your name, phone number, and delivery address.

After receiving your order, we may contact you by phone or other available communication methods to confirm the order and delivery details.

Tusarmall reserves the right to cancel an order if the provided information is incorrect, the product is unavailable, or there is a reasonable issue with the order.

4. Order Confirmation

An order is considered confirmed after Tusarmall verifies the order details. For certain orders, we may contact the customer before processing the order.

5. Delivery

We aim to deliver orders within the estimated delivery time provided on the website or communicated by our team.

Delivery times may vary depending on the customer’s location, courier availability, weather, public holidays, or other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and phone number.

6. Payment

We may offer different payment options, including Cash on Delivery and available online payment methods.

For online payments, the payment process may be handled through third-party payment providers. Their respective terms and policies may also apply.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should check the product condition after receiving the order and contact us as soon as possible if there is any issue with the product.

Some products may not be eligible for return or exchange depending on their type, condition, or usage.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and, where applicable, clear photos or videos of the product and packaging.

We will review the issue and provide an appropriate solution according to our return and refund policy.

9. Website Content

We make reasonable efforts to keep our website information accurate and updated. However, there may occasionally be errors in product descriptions, images, prices, or availability.

We reserve the right to correct errors and update information whenever necessary.

10. Intellectual Property

All original content on this website, including logos, text, graphics, images, and other materials created for Tusarmall, belongs to Tusarmall or its respective owners.

You may not copy, reproduce, modify, or use our website content for commercial purposes without permission.

11. Website Use

You agree not to misuse our website, attempt to gain unauthorized access, interfere with its operation, or use it for any unlawful purpose.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics tools, or social media platforms. These services may have their own terms and policies.

13. Changes to These Terms

Tusarmall may update these Terms & Conditions from time to time. Any changes will be posted on this page, and the updated terms will apply from the time they are published.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Website: tusarmall.com
Email: contact@tusarmall.com
Phone: +880 1707-197207

Last Updated: Aug 28, 2026